Hamacas (hereinafter “we”, “our” or “us”) is committed to maintaining your privacy. This privacy policy outlines Hamacas's practices with respect to information collected from users who access our website at [Property website] (“https://lashamacashotel.com/”), or otherwise share personal information with us. The policy also contains information about cookies. The following policies are intended to protect your privacy and ensure that your personal information is handled in a safe and responsible manner. We encourage you to refer to this policy on an ongoing basis to stay abreast of our most current privacy policy practices.

Privacy Statement

Information We Collect

We collect two types of data and information from Users:

• Non-personal Information. The first type of information is un-identified and non-identifiable information, which may be made available or gathered via your use of the Site. We are not aware of the identity of a User from which the Non-personal Information was collected. Non-personal Information which is being collected may include your aggregated usage information and technical information transmitted by your device, including certain software and hardware information (e.g. the type of browser and operating system your device uses, language preference, access time, etc.) in order to enhance the functionality of our Site. We may also collect information on your activity on the Site (e.g. pages viewed, online browsing, clicks, actions, etc.).
  

• Personal Information. The second type of information which is individually identifiable information, namely information that identifies an individual or may with reasonable effort identify an individual. Such information includes:



• Device Information: We collect Personal Information from your device. Such information includes geolocation data, IP address, unique identifiers (e.g. MAC address and UUID) and other information which relates to your activity through the Site.
  
  
• Registration Information: When you sign up for a newsletter on our Site you will be asked to provide us certain details such as: full name and email.
   
• Contact Information: When you fill in the Contact Us form on our Site you will be asked to provide us certain details such as: full name, phone number and email.
  
  
• Booking Information: When making an online booking in our Booking Engine, you will be asked to provide us certain details such as: full name, contact information, demographic information, payment information. New Paragraph

We receive your Personal Information from various sources:

Using Information

We collect two types of data and information from Users:

• To keep internal records;
• To send you notices regarding our services, provide you with technical information and responding to any customer service issue you may have;
• To periodically send promotional emails about new products, special offers or other information which we think you may find interesting;
• To serve you advertisements when you use our Site (see more under "Advertisements"); 
• To market our products (see more under "Marketing");
• To customize the Site according to your interests; 
• To conduct statistical and analytical purposes, intended to improve the Site.
  

Advertising

We may use a third-party advertising technology to serve advertisements when you access the Site. This technology uses your information with regards to your use of the Services to serve advertisements to you (by placing third-party cookies on your web browser).

Marketing

We may use your Personal Information, such as your name, email address, telephone number, etc. ourselves or by using our third party subcontractors for the purpose of providing you with promotional materials, concerning our services, which we believe may interest you. 

Out of respect to your right to privacy we provide you within such marketing materials with means to decline receiving further marketing offers from us. If you unsubscribe we will remove your email address or telephone number from our marketing distribution lists. 


Please note that even if you have unsubscribed from receiving marketing emails from us, we may send you other types of important e-mail communications without offering you the opportunity to opt out of receiving them. These may include customer service announcements or administrative notices.

Sharing Information

We do not rent, sell, or share Users’ information with third parties except as described in this Privacy Policy. We may share your Personal Information in a limited number of circumstances, including:

• Third-Party Service Providers: We share personal information with third parties involved in the process of providing services to you. Those third parties are only permitted to use your personal information for the purpose that it has been provided and may not disclose it to any other third party except at our express direction and in accordance with this Privacy Policy.



• Legal & Regulatory Authorities: We may share your personal information with legal and regulatory authorities or other third parties, when it is required by law, necessary to permit us to exercise our legal rights, to comply with our legal obligations, or necessary to take action regarding illegal activities or to protect the safety of any person.
  
  
• Business Transitions: If all or part of our company is sold, merged or otherwise transferred, we may transfer your personal information as part of that transition. We may also transfer your personal data to the owners of hotels managed by us.
  

User Rights

You may request to: 

• Receive confirmation as to whether or not personal information concerning you is being processed, and access your stored personal information, together with supplementary information. 
• Receive a copy of personal information you directly volunteer to us in a structured, commonly used and machine-readable format. 
• Request rectification of your personal information that is in our control.
• Request erasure of your personal information. 
• Object to the processing of personal information by us. 
• Request to restrict processing of your personal information by us.
• Lodge a complaint with a supervisory authority.

However, please note that these rights are not absolute, and may be subject to our own legitimate interests and regulatory requirements.

Retention

We will retain your personal information for as long as necessary to provide our services, and as necessary to comply with our legal obligations, resolve disputes, and enforce our policies. Retention periods will be determined taking into account the type of information that is collected and the purpose for which it is collected, bearing in mind the requirements applicable to the situation and the need to destroy outdated, unused information at the earliest reasonable time. Under applicable regulations, we will keep records containing client personal data, account opening documents, communications and anything else as required by applicable laws and regulations. We may rectify, replenish or remove incomplete or inaccurate information, at any time and at our own discretion.

Security

We take great care in implementing and maintaining the security of the Site and your information. We employ industry standard procedures and policies to ensure the safety of the information we collect and retain, and prevent unauthorized use of any such information, and we require any third party to comply with similar security requirements, in accordance with this Privacy Policy. Although we take reasonable steps to safeguard information, we cannot be responsible for the acts of those who gain unauthorized access or abuse our Site, and we make no warranty, express, implied or otherwise, that we will prevent such access.

Cookie Statement

Cookie Definition

A cookie is a small piece of information which is sent to your browser while you are viewing a website and is placed on the hard drive of your device (computer, table or smartphone). Cookies are very helpful and can be used for various different purposes. These purposes include allowing you to navigate between pages efficiently, enable automatic activation of certain features, remembering your preferences and making the interaction between you and our Services quicker and easier. Cookies are also used to help ensure that the advertisements you see are relevant to you and your interests and to compile statistical data on your use of our Services.

Types of Cookies

The Site uses the following types of cookies:

• 'session cookies' which are stored only temporarily during a browsing session in order to allow normal use of the system and are deleted from your device when the browser is closed; 

• 'persistent cookies' which are read only by the Site, saved on your computer for a fixed period and are not deleted when the browser is closed. Such cookies are used where we need to know who you are for repeat visits, for example to allow us to store your preferences for the next sign-in; 
  
  
• 'third party cookies' which are set by other online services who run content on the page you are viewing, for example by third party analytics companies who monitor and analyze our web access.

Cookies do not contain any information that personally identifies you, but Personal Information that we store about you may be linked, by us, to the information stored in and obtained from cookies. 

We also use a tool called “Google Analytics” to collect information about your use of the Site. Google Analytics collects information such as how often users access the Site, what pages they visit when they do so, etc. We use the information we get from Google Analytics only to improve our Site and services. Google Analytics collects the IP address assigned to you on the date you visit sites, rather than your name or other identifying information. We do not combine the information collected through the use of Google Analytics with personally identifiable information. Google’s ability to use and share information collected by Google Analytics about your visits to this Site is restricted by the Google Analytics Terms of Use and the Google Privacy Policy.

Withdrawal of Consent 

You can withdraw your consent at any time by setting your browser to disable cookies or to remove all cookies from your browser by following the instructions of your device preferences. However, if you choose to disable cookies, some features of our Site may not operate properly and your online experience may be limited.

Further Information

We reserve the right to periodically amend or revise the Privacy Policy; material changes will be effective immediately upon the display of the revised Privacy policy. The last revision will be reflected in the "Last modified" section. Your continued use of the Site, following the notification of such amendments on our website, constitutes your acknowledgment and consent of such amendments to the Privacy Policy and your agreement to be bound by the terms of such amendments.

If you have any general questions about the Site or the information we collect about you and how we use it, you can contact us at lashamacasinfo@gmail.com.

Last Modified February 2026

Terms & Conditions

Hotel Hamacas, Santa Catalina, Veraguas, Panama        Effective Date: June 2026

Please read these Terms and Conditions carefully before making a reservation or using any services offered by our hotel. By completing a booking, you agree to be bound by these terms in their entirety.

1. Reservations & Booking Confirmation

All reservations are subject to availability and are not confirmed until you receive a written confirmation from us via email.

• A valid credit card or deposit is required to secure all bookings.
• Last-minute requests are subject to availability and must be confirmed directly with the hotel.
• Reservations made through third-party platforms (Booking.com, Airbnb, Expedia, etc.) are subject to those platforms’ additional terms.
• The hotel reserves the right to refuse or cancel any reservation at its discretion.
• All rates are quoted in US Dollars (USD), the official currency of Panama, and include all applicable tourism taxes (ITBMS) with no hidden fees.

2. Payment Terms

The hotel accepts the following forms of payment: cash (USD), major credit and debit cards (Visa, Mastercard), and bank transfers (where applicable).

• A deposit of 50% of the total booking value may be required at the time of booking.
• The remaining balance is due upon check-in unless otherwise agreed in writing.
• The hotel is not responsible for any fees or charges imposed by the guest’s bank or card issuer.

3. Cancellation & Refund Policy

The following cancellation policy applies to direct bookings. Third-party bookings are governed by the terms of the respective platform.

• Cancellations made 72 hours (3 working days) or more before the check-in date: full refund of any deposit paid.
• Cancellations made less than 72 hours before check-in: 100% of the room rate will be charged.
• No-shows: 100% of the total booking value will be charged. No-shows due to travel delays, flight cancellations, or any other reason are treated as cancellations — no exceptions.
• All cancellations must be submitted in writing via email. Verbal cancellations will not be accepted.
• Refunds, where applicable, will be processed within 7–14 business days via the original payment method.
• The hotel reserves the right to apply different cancellation terms during peak seasons, public holidays, or special events. These will be communicated at the time of booking.

4. Check-In & Check-Out

• Standard check-in time: 2:00 PM. Standard check-out time: 11:00 AM.
• Early check-in and late check-out may be available upon request and subject to availability. Additional charges may apply.
• A valid government-issued photo ID or passport is required for all guests upon check-in, as required by Panamanian law.
• Guests must be 18 years of age or older to make a reservation and check in independently.
• A room inspection is conducted at check-out to verify the inventory and condition of all items.

5. Guest Conduct & Responsibilities

Guests are expected to conduct themselves in a respectful manner toward staff, other guests, and the surrounding community at all times.

• Quiet hours are observed between 10:00 PM and 7:00 AM.
• Third-party visitors are not permitted in guest rooms. Only registered guests may access the rooms, for the safety and privacy of all guests.
• The number of guests staying in each room must not exceed the stated occupancy limit.
• Parties, events, or gatherings of outside guests on the property are not permitted without prior written authorization from management.
• Unacceptable behaviour — including aggression, harassment, or disregard for other guests — will result in immediate removal from the property and forfeiture of the full reservation cost.
• The possession or use of illegal drugs on hotel property is strictly prohibited and will result in immediate removal and may be reported to Panamanian authorities.
• Guests are responsible for any damage caused to the room, furnishings, or hotel property during their stay. The cost of repairs or replacements will be charged to the credit card on file.

6. Smoking Policy

In accordance with Panamanian law (Executive Decree No. 1838 of December 5, 2014), smoking is strictly prohibited in all indoor areas of the hotel, including guest rooms, common areas, and any enclosed spaces.

• Smoking is only permitted in designated outdoor areas.
• Guests who smoke in a room or non-designated area will be subject to a mandatory cleaning fee of USD $300, charged automatically to the credit card on file.
• The Panamanian government may additionally levy a fine of up to USD $5,000 for violations of the national no-smoking law.
• This policy applies to cigarettes, cigars, pipes, and electronic cigarettes (e-cigarettes/vaping).

7. Tours & Activities

The hotel may offer or facilitate bookings for third-party tours and activities, including but not limited to Coiba National Park tours, surfing lessons, horseback riding, and snorkeling excursions.

• Tour bookings require advance payment and are subject to their own specific cancellation policies, which will be communicated at the time of booking.
• Tours may be cancelled or rescheduled due to adverse weather conditions, sea conditions, or force majeure events. In such cases, the hotel will offer a full refund or a free reschedule.
• Guests participating in outdoor or adventure activities do so at their own risk. The hotel strongly recommends appropriate travel and activity insurance.
• Guests must disclose any relevant medical conditions or physical limitations prior to participating in any activity.
• Visits to Coiba National Park require an official entry permit managed by MiAmbiente/ANAM. Permit fees are typically included in tour packages but will be itemized separately on the invoice.

8. Limitation of Liability

• The hotel shall not be held liable for the loss, theft, or damage of personal belongings. All rooms are equipped with a security locker; guests are strongly encouraged to store valuables there.
• The hotel is not responsible for injuries, accidents, or incidents that occur outside the hotel premises or during third-party activities.
• The hotel’s liability for any claim shall not exceed the total amount paid by the guest for the reservation in question.
• The hotel shall not be liable for any failure to perform its obligations due to circumstances beyond its reasonable control, including natural disasters, power outages, government actions, or pandemics (force majeure).

9. Privacy Policy

We are committed to protecting your personal data in accordance with applicable Panamanian law (Law 81 of 2019 on Personal Data Protection).

• Personal information collected during the booking process (name, passport number, contact details, payment information) is used solely for the purpose of managing your reservation and stay.
• Guest data will not be sold, shared, or disclosed to third parties except as required by Panamanian law or regulatory authorities.
• Guests may request access to, correction of, or deletion of their personal data by contacting us directly.

10. Important Local Information

If this is your first time visiting Santa Catalina, please take note of the following:

• Santa Catalina is a rural, natural destination without full urban infrastructure. It is located 5–6 hours from Panama City and 2–3 hours from the city of Santiago.
• There are no banks in Santa Catalina. There is 1 ATM, but it is not always working. We strongly recommend bringing sufficient cash (USD) for activities, meals, and personal expenses.
• There is no fuel station in Santa Catalina. Please fill up your vehicle in Santiago or Soná before arriving.
• Wi-Fi is available throughout the hotel, though internet speed may vary depending on network load and weather conditions.
• Santa Catalina is a surf and eco-destination — some amenities available in larger cities may not be available here. We appreciate your understanding and adaptability.

11. Intellectual Property

All content on the hotel’s website, including photographs, text, logos, and branding, is the property of the hotel and may not be reproduced, distributed, or used for commercial purposes without prior written consent.

12. Governing Law & Disputes

These Terms and Conditions are governed by and construed in accordance with the laws of the Republic of Panama. Any disputes arising from or related to these terms shall be subject to the exclusive jurisdiction of the competent courts of the Republic of Panama.

We encourage guests to contact us directly in the first instance to resolve any concerns or complaints before pursuing formal legal action.

13. Amendments to These Terms

The hotel reserves the right to update or modify these Terms and Conditions at any time without prior notice. The most current version will always be published on our website and will apply to all bookings made from that date forward.

Contact Us

For questions about these Terms and Conditions, please contact us:

Email: [lashamacasinfo@email.com]

Phone/WhatsApp: [+507 65091975

By completing a reservation, you confirm that you have read, understood, and agreed to these Terms and Conditions.